Cancellation & Refund Policy
Last updated: August 2026
This policy explains when you can cancel a booking and how the amounts you have paid are handled.
1. Advance / Advance Payment
The minimum 20% advance secures your date and begins allocation of crew, equipment and production time. It is non-refundable for events cancelled within 15 days of the event date, as this prevents us from rebooking the slot.
2. Wedding & Event Bookings
More than 30 days before the event: a full refund of the advance (minus any third-party gateway charges, if applicable). 16–30 days before the event: 75% of the advance is refunded; the remaining 25% covers crew & planning costs. 15 days or less before the event: the advance is non-refundable, but may be transferred to a new date within 6 months subject to crew availability. Date transfer: free for dates moved more than 30 days ahead; otherwise treated as a cancellation under this policy.
3. Editing, Retouching & Album Services
Once you upload your photos through the Client Order Portal and we begin processing, editing / retouching / color grading payments are non-refundable for work already completed. Cancellations received before work starts are eligible for a 100% refund of the service amount. For album printing & designing, a full refund is available if cancelled before we commence design work; after design approval, printing fees already incurred are non-refundable.
4. Unsatisfactory Delivery / Re-Work
If a delivered album or edited file does not match the approved instructions, we will re-work it free of charge within a reasonable scope (two revision rounds for albums, one revision pass for editing). Refunds are not issued for subjective artistic preferences after approval; we ask that you give clear instructions at the time of upload.
5. Studio Cancellation
If we cancel your booking (e.g., crew unavailability confirmed in writing before your event), we will offer a full refund of all amounts paid or a date transfer of equal value — your choice.
6. Refund Process & Timing
Refunds are processed to the original payment method within 7–10 working days of approval. Depending on your bank or payment gateway, the amount may take 2–5 additional days to appear.
7. How to Request a Cancellation
Send a cancellation request with your booking reference to hello@fairteam.in or WhatsApp +91 8848 910 823. Our team will confirm the applicable refund within 2 working days.
Questions? Contact Fair Team Studios: +91 8848 910 823 · hello@fairteam.in